Frequently Asked Questions:
Fitting into a Chill-Out Chair is simple and easy. We always take height, width and weight into consideration when sizing a chair. Paying close attention to the occupant’s shoulder width is extremely important for sizing for people with Aspergers or Autism, as the Chill-Out Chair cocoons and hugs the individual for extra support. Please refer to our sizing guide to best determine which size of Chill-Out Chair is right for you. If you’re having difficulty determining the proper size, please call our Customer Service Coordinators, toll-free, at 1.800.661.9915.
Absolutely! When cleaning the fabric, it is important NOT to use solvent-based cleaners, dry cleaning products, or bleach. These products will eventually damage the fabric’s integrity. If bleach must be used, a solution of three parts water to one part bleach is recommended – please ensure the bleach solution is completely rinsed.
General Cleaning: Wash the fabric with plain water; a mild soap solution or customary upholstery foam shampoo. For stubborn stains use a soft brush.
Blood, Body Waste, Food, Beverages, Perspiration, Medication, or Cosmetic Stains: Use an enzyme-type detergent such as Tide® or Cheer® mixed with a water-based cleaning product, or mild germicidal detergent.
Ink, Markers, Crayons: Clean with a strong water-based cleaner.
Chewing Gum, Grease, or Tar: Harden with ice, carefully remove hardened substance with a dull scraper – use the same cleaning method as for ink removal.
The Essential Foam package is made of one density to offer great comfort and support for those 100lbs or less. Upgrades available include our memory foam and optional extended warranties. All Essential foam parts are backed by a limited one-year warranty.
TEC Foam provides soft comfort, firm support, and best durability at all weights. The TEC Foam Package is backed by a three-year limited warranty and available with lifetime warranty.
Selecting your foam package can be the toughest part of building your Chill-Out Chair.
All of Chill-Out Chairs are constructed from premium quality, UFAC approved, and CAL TB117 flame resistant foams. Our density and firmness configurations offer ultimate targeted pressure relief, comfort, and support.
Our TEC (Therapists’/Educators’ Recommended Choice) Foam provides the best durability and support. Whereas, our Essential Foam provides similar durability and support, but only for individuals who are 100lbs or less.
Additional foam options and packages can be added to provide targeted pressure, pressure relief, or support.
Depending on your age, disability, financial situation, and location, you might be eligible for funding. Our Customer Service Coordinators are very knowledgeable when it comes to this area and are more than happy to point you in the right direction. Give us a call today to learn more about funding opportunities in your area.
Call us to discuss your options!
Monday to Friday – 8am – 4:30pm CST – however if you leave us a message, we will get back to you as soon as we can.
You can obtain hard copies of product catalogues and literature by Evan Paterson at 1.800.661.9915 ext.205 or firstname.lastname@example.org. You may also download digital PDFs right here on our website.